Client Services

Support Contracts

Here at Bloom Media we understand how vital the smooth operation of your website is for your business. Web technology relies on a combination of software, hardware and users to function correctly. This creates a large number of variables that can impact on the operation of your site and while we strive for excellence in all the applications we create, problems will inevitably arise from time to time. It is vital to the success of your business and our relationship with you that we are able to provide you with the intelligent and responsive service you need when you do experience problems.

Bloom Media have created a new Account Management team to deliver effective and timely responses to any problems that you may experience. Your personal Account Manager will be assigned to your account and will act as your first point of contact. They are able to help with any aspect of the service we provide to you. We have also introduced new processes and a new system for managing support requests for live sites. These changes mean that we can offer our clients a formal support contract which will offer you a guaranteed level of service from us involving trouble-shooting and resolving issues with your website. These support contracts are, of course optional, however they do give you the reassurance that we will be able to respond to your support requests quickly and efficiently. They provide a guaranteed response time which is not possible with ad-hoc support requests. We highly recommend that the support contract is given serious consideration by all clients for whom the website is a business critical function, especially those with e-commerce sites and lead generation applications.